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Service Policy

Ubiquitous high quality service

Full Service

Pre sales: Free computer simulation design, professional construction consultation and complete solution provision.

In sales: Secured quality, delivery time guarantee, safe storage, timely and accurate installation and delivery.

After sales: Regular phone follow-ups, holiday greeting cards, comprehensive maintenance and upkeep.

Five Years Warranty

Shiye promises to provide paid repair services for all Shiye products sold within the warranty period of five years, under normal use by customers, in case of any quality problems caused by our company.

High Quality Network

With Shanghai Customer Service Center as the backbone, we have formed a high-quality service and marketing network that radiates across cities across the country

Professional Talents

Shiye has set up a customer service hotline, customer service specialists, and several professional technical engineering installation personnel in Shanghai to provide fast and high-quality services

Value-added Services

Comprehensive cleaning services after engineering installation, and product refurbishment and disassembly services can be provided according to customer requirements. Beyond the product warranty period, any product quality issues, except for labor and materials, are entitled to free lifetime maintenance